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Elevated email bounce rates

Jan 23, 2026 at 03:43pm UTC
Affected services
Production Web Application

Resolved
Jan 23, 2026 at 03:43pm UTC

Aidin has confirmed with our email vendor that yesterday's outage of a major cloud email provider caused a number of transient errors ("soft" bounces) that can take up to 24 hours to resolve automatically. We have worked with our vendor to clear those errors for affected customers. Email should be delivering normally.