Incidents reported on status page for Aidin https://status.myaidin.com/ https://d1lppblt9t2x15.cloudfront.net/logos/d746a8087cac6c53c84171694059415d.png https://status.myaidin.com/ en https://status.myaidin.com/incident/801952 Sat, 10 Jan 2026 16:54:00 -0000 https://status.myaidin.com/incident/801952#fee513004f4958e05c953e45fbb2f4d8884ee77f12ecfef141b53fc4419d5b55 Maintenance completed https://status.myaidin.com/incident/801952 Sat, 10 Jan 2026 16:50:54 -0000 https://status.myaidin.com/incident/801952#6aa986da776fd4faacf801ddb2d992a566d4703bff953221c0965864dc96d234 Major database version upgrade https://status.myaidin.com/incident/785163 Fri, 12 Dec 2025 14:52:00 -0000 https://status.myaidin.com/incident/785163#60d349872a0c7b00bab501bb58ae727721942263383b0e7abbfd85521f488366 Aidin is investigating reports that the application is loading slowly or not at all for some users. https://status.myaidin.com/incident/782612 Tue, 09 Dec 2025 01:45:08 -0000 https://status.myaidin.com/incident/782612#656bffbd8d9b163e82caf12cef802ba93eef8db11b6ed2ae1efa18ca74eb54b5 Maintenance completed https://status.myaidin.com/incident/782612 Tue, 09 Dec 2025 01:01:00 -0000 https://status.myaidin.com/incident/782612#89326def2fff7b6dcf240ec2872020b8973909ada065654541b83273bea47f76 We are currently resizing our database for additional memory. The scale might result in degraded performance. https://status.myaidin.com/incident/782612 Tue, 09 Dec 2025 01:01:00 -0000 https://status.myaidin.com/incident/782612#89326def2fff7b6dcf240ec2872020b8973909ada065654541b83273bea47f76 We are currently resizing our database for additional memory. The scale might result in degraded performance. https://status.myaidin.com/incident/771013 Thu, 20 Nov 2025 20:40:00 -0000 https://status.myaidin.com/incident/771013#32ead4b3d4efe7f5447bf9006c54862221bb4c2495a98fb40977e7391587468c We have identified and pushed a fix for the issue affecting document prints. Services have been scaled back up and we are seeing successful documents come through. https://status.myaidin.com/incident/771013 Thu, 20 Nov 2025 15:03:00 -0000 https://status.myaidin.com/incident/771013#72f2000365e77d5f063527c2fac4da6cd38cd77b7d3c4e29fd5ad3860bb14264 Aidin is investigating reports that some documents are not printing correctly. We will update when more information is available. https://status.myaidin.com/incident/747391 Mon, 20 Oct 2025 14:31:00 -0000 https://status.myaidin.com/incident/747391#f3595969869fea791abbcb78aac415c542d361075f85d1c30cfd5e327bfaff4e An ongoing Amazon Web Services (AWS) outage is causing degraded performance for the Aidin web application. Expect slower load times and possible errors. Aidin is monitoring AWS efforts to remediate the situation and will provide updates accordingly at https://status.myaidin.com. https://status.myaidin.com/incident/726022 Wed, 10 Sep 2025 23:00:06 -0000 https://status.myaidin.com/incident/726022#31e0cb91e38179e92109fe77883241acefeb4ce46b7b7f82edf1901070d0097d Maintenance completed https://status.myaidin.com/incident/726022 Wed, 10 Sep 2025 22:00:00 -0000 https://status.myaidin.com/incident/726022#2077c2d02c0bca0e3f2cfddccc399be5a6a7bf89f89b44be8229a714aa346e33 On Wednesday, September 10 Aidin made a DNS change to allow it's primary application, Next, to service traffic from the installed Aidin printer that many customers use to send documents to Aidin. According to our usage data this cutover was seamless for most users. A small number of users could no longer authenticate after the cutover due to a confluence of factors that included their organization's session timeout settings and the specific version of the embedded browser available to the Aidin printer for the single sign on workflow on the client. For many users who encountered this issue, clearing authentication cookies solved the problem. Aidin has since released a server patch that resolves the issue for remaining users. During our investigation we discovered a discrepancy between session timeouts for the now-deprecated installed printer service and our web application. Now that the two services are better aligned your users may need to authenticate more often than the previously were, but in alignment with your organization's configured session timeouts. https://status.myaidin.com/incident/710741 Tue, 09 Sep 2025 00:15:00 -0000 https://status.myaidin.com/incident/710741#3249c3a2c4113c17c46a9f5c57cd149011a9940d108bb86002c37e8d9f0c8b5d Maintenance completed https://status.myaidin.com/incident/710741 Tue, 09 Sep 2025 00:00:00 -0000 https://status.myaidin.com/incident/710741#d6cb07bc5e9d4d6a71858d91a5fb2a6140252ff3ff774a7d4ef262aca2aa2b54 Aidin is planning a scheduled maintenance window for the Aidin web application on Monday, September 8th, at 8:00 PM Eastern. The site will be unresponsive for 1-2 minutes as maintenance is performed and changes take effect.